2 - Account Technology Specialist

As the Account Technology Specialist, you will be the lead technology strategist on an account team for several of Rapid’s largest enterprise accounts! In this role, you will enjoy unique access (and visibility) to Rapid’s senior executive team and Rapid’s product organizations as you support and advocate the business and technical priorities of these key enterprise customers.

Key Roles & Responsibilities

• Build Trusted Advisor Customer Relationships - both up, down and across customers' business with key technical decision makers and business leaders (CIO, CTO, Architect, etc.) to align our customers' business priorities to our technical capabilities to influence the use of Rapid solutions to support their business.

• Partner with the Account Manager to formulate and execute Rapid long-term strategy for the account and evangelize Rapid products, technologies, and solutions to meet strategic initiative and revenue goals for the accounts assigned

• Ability to overlay Rapid roadmap with customer current and desired Infrastructure utilizing Rapid Managed Services models

• Create, manage, and own sales strategy and deployment of end-to-end Rapid solutions to CXO-level and technical architect level customers Serve as the hands-on technical lead on program management for a variety of initiatives ranging from Voice, Data, Internet deployments to specific solutions such as unified communications, in addition to ensuring the successful reference deployment of these solutions.

• Identify customer vision and requirements and broker interactions between the customer and the appropriate field specialist roles spanning across the Solution Team Unit (STU), Managed Services Unit (MSU), Operational Excellence Unit (OXU), & Partners, as well as corporate Product Groups and Industry Teams to name a few. Develop and nurture relationships between product groups and customer technology influencers through joint development as well as customer advisory programs.

• Collaborate with the Account Manager to formulate and execute on a strategy to leverage the Rapid partner organization to sell Rapid solutions to and through the account.

• Ability to understand deeply complex technical issues but communicate out proposed solutions.

The ideal candidate will have a demonstrated ability working with executive level manage at enterprise customer to map ICT capabilities to business initiatives with an ability to architect solutions for maximum return on investment to our customers. The successful candidate must be able to articulate the business value of our solutions and position them in competitive scenarios.

Qualifications

Applicants should have a strong technical background centered on Next Generation Communications technologies with 3+ years of technical and industry related experience, as well as experience and exposure evaluating and managing implementation of key technologies, such as Microsoft, Oracle, VMWare, CISCO, and Google. A track record of successful and substantive examples of leading technology strategy and deployments in a customer setting is important. The ideal candidate will have strong communication skills and presentation skills with tech ability to articulate the advantages of Rapid technologies to senior business and technical decision makers as well as front-line technologists centered and mapped to their core business priorities

3 - Retail Account Manager

The retail channel is vital to Rapid’s growth not only for the direct revenue it generates, but also due to the retail channel’s unique ability to help build brand equity and engagement due to its outreach to consumer and small business customers. Rapid has a great history of working with partners to reach end customers and this certainly applies to our retail go-to-market approach. Rapid is a developing fantastic relationships with retailers and distributors making our retail success possible. Online Services, Smart Home, Internet 2.0, Home Office and Mobility Solutions have become one of the most engaging and recognizable consumer products in the world today. Yet even with this fantastic consumer presence, the opportunity for growth in both our traditional telecommunications business has never been greater.

Are you passionate about the retail business? Are you passionate about technology and the impact that have on the life of millions of consumers and Small Businesses? Do you have excellent ideas how to enhance the customer experience at retail? Do you want to play a key role on delivering the vision, driving strategy and worldwide execution in the areas with the largest upside for Rapid across the world? Then we have the right job for you!

Role Purpose

The Retail Account Manager will ensure flawless execution of the consumer solutions account plans and the Small Business and OEM at Retail programs in the Bahrain subsidiary and will support innovation projects to learn on how to improve the way consumer and small business purchase Rapid products at retail.

Key Responsibilities

• Manage a team of high skilled retail specialists account managers, business analyst and Field Sales force coordinator Drive and execute a deep and comprehensive consumer solutions in integrated retail sales strategy and vision in the country retail channel.

• Set strategy and overall plan on how to prepare, execute as well as follow up all sales activities, programs and campaigns of Rapid portfolio sold at all reseller channels as well as all other Rapid products sold at Retail to meet revenue & contribution margin objectives as well as maximize market share and customer and partner satisfaction.

• Develop a world-class retail sales team. . Retain and develop the best sales individuals.

• Develop the optimal distribution partner model for RETAIL S&M. Negotiate and agree commercial terms with the right local retailers and distributors to ensure our revenue and profit targets are achieved.

• Identify the key retail partners in market that will maximize both our sales and overall Rapid consumer awareness. Build a deep, broad partnership with these key partners at a tactical and strategic level - through board level engagement, optimized contractual terms, efficient supply and excellent execution in store

• Drive and support an end-to-end Rapid consumer strategy for the managed accounts with the relevant internal teams (e.g. Product Team, Business Management Team, OEM, Telecom and UC&C) to ensure our marketing and sales initiatives are 1. Aligned and leveraged. Ultimately allowing our customers to get the best visibility and ease of purchase of Rapid consumer products through whichever channel they choose.

• Own the overall numbers for all the categories including revenue, forecasting, contribution margin and marketing development funds spend.

• Optimize and maximize the ROI of the marketing development funds assigned to the sales division. Deepen the distribution breadth for all the business through new resellers, partners or new selling channels. Implement the new business models: Electronic Software Download and Point of Sale activation.

Qualifications

• Excellent negotiation and influencing skills.
• Leader who has well developed competencies in developing retail strategies that drive customers to our products at retail.
• Strong understanding of relevant marketing experience in the retail channel.
• Broad skill set encompassing excellent marketing & relationship management capabilities, with proven ability to collaborate well with cross functional groups and virtual teams to achieve specific objectives
• Ability to drive and influence sub revenue and P&L performance as well as long-term success within country.
• Demonstrated ability to develop innovative consumer marketing strategies that will drive core metrics at retail.
• Strong analytical and problem solving skills.
• Maturity in the following competencies.
• Excellent written and verbal communication skills.
• Solid understanding of the Rapid retail channel sales model.

4 - Executive Assistant

Role Purpose

To provide executive support to the CEO office. To be a trusted right-hand person and conscience for the executives and the business.

Act as an ambassador for the CEO office, both internally and externally, the Executive Assistant (EA) will need to demonstrate a high degree of customer facing and interpersonal skills. The EA is to ensure smooth and seamless integration and management of the CEO’s office, applying pro-activity, initiative, discretion and confidentiality to all tasks.

Team/Department Mission
Executive Office

• To manage the Executive office in an efficient, effective and professional manner. To be the ‘go to’ person in the absence of the executives. To be able to work without supervision and to be self-motivated. A confident self-starter is essential.

• Responsible for liaison and scheduling of customer, press and other business and team meetings - this role involves dealing with people at the highest levels in large corporations and internally to Rapid.

• Prepare executive presentations and communications on behalf of the executive to internal and external audiences to include but not limited to - executive briefings, external customer presentations and all hands slide decks and weekly business communications.

• Co-ordinate monthly Leadership team monthly governance meetings - to include agenda management, minute taking, action log and circulation of any pre-reading.

• Work as part of various project teams for example, assisting the SE Lead with action planning following the annual employee engagement survey as well as project manage appropriate ad-hoc projects across the executive team, which may require working in virtual teams.

• To deal with incoming mail and email both independently and on behalf of the executive. Ensuring that the executive is engaged only with essential items that require their response. To compose appropriate responses and dispatch other mail.

• Proactive diary management - responsibility for keeping an overall view of the diary and ensuring an optimum schedule for meetings. Managing the executive’s time to an agreed plan, and using initiative and judgment to ensure that the executive is as effective as possible at all times.

• Facilitate information flow between CEO’s office and internal and external groups. 100% discretion required for confidential information.

• Operate as an ambassador for the CEO’s office, ensuring that you are the eyes and ears for them, represent his views within the business, and feedback pertinent information to the CXO to ensure that the CXOs remains close to everything going on within the business. A strong ability to network both within the department and across the business and build key relationships rapidly is essential.

• Responsible for relationship management with large corporations and their offices, and for pro-active meeting planning, bringing to the attention of the General Manager any items that may need to be brought to the agenda for meetings.

Travel Planning and Management

• Preparation in advance of the trip’s agenda’s, full briefing documentation including itemized time schedule, overview of each meeting, full details of people to be met (eg customers) relevant addresses, currency etc. All to be provided to CEO in timely manner.

• All travel arrangements to be identified and made well in advance with all visa requirements, hotels, connecting travel arrangements etc taken care of. In addition, ensuring the electronic calendar is kept up-to-date with full meeting information: venue addresses, phone numbers, attendees etc. Knowledge of scheduling diverse individuals across multiple timezones and an appreciation of global working is essential.

Leadership Team and Extended Team

• Participate as a highly trusted and involved member of the Leadership Team, responsible for issuing agendas and pre-reading, issuing minutes in a timely manner, taking and monitoring actions and scheduling all Leadership Team activities.

• Responsible for booking Leadership team and Extended-team off-sites ensuring these are kept to cost, but remain motivational. Working with all internal parties to complete this.

• Take ownership of logistics for morale events both on behalf of the leadership team and across the wider business. Act as a barometer for morale across the team and ensure that budgets and activities around this area are managed as effectively as possible.

Administrative Management

• Responsible for day to day people management of the 3 (contingent) administrative assistants within the office, ensuring they support the team as effectively as possible. Working towards streamlining processes and procedures ensuring consistency in all administrative matters as well as on-boarding any new members of the team.

• Manage the team to ensure high levels of support to the executive leadership team during any periods of absence.

• Monitor the team’s performance to agreed minimum levels, holding regular team meetings and individual one to one coaching.

VIP Visits

Orchestrate VIP/Board visits from within the business. Co-ordination of logistics, briefing papers, meeting confirmations and overall flow of the visit.

Communications

• Create and manage executive communications - internal.

• Timely and consistent internal communications strategy, appropriately tailored to CEO’s style.

• Management and organization of relevant VTC’s, email and sharepoint communication.

• A background or experience in sales/marketing communications would be desirable.

• Management of distribution lists and aliases across the department ensuring that any communication is guaranteed to connect with the correct audience.

Other

Management of adhoc projects on behalf of the CEO as and when required such as management of event attendance to guidelines, assistance with mid year and end of year planning, assistance with space planning and office moves, business reorganizations etc.

 

Key Success Criteria

• Enables CEO to work as efficiently and effectively as possible.
• Ability to implement process but at the same time flex as the business requires.
• Very confident with outlook/calendar/scheduling and updating meeting requests.
• Presents a professional image both internally and externally at all times.
• Exceptional time management skills.
• Strong communication skills.
• Error free and timely correspondence.
• Use initiative appropriate to position and demonstrates a high degree of pro-activity.
• Eyes and Ears of the CEO across the business.
• Responsible for ensuring the reputation of the CEO is maintained at a high level.

Knowledge, Skills and Experience
Essential Experience

• Operated extensively at EA level in a Corporate environment
• Experienced in dealing at Executive level both internally and externally.
• Demonstrates knowledge of working across multiple timezones, understands scheduling appropriately and can apply
• knowledge to successfully manage CEO’s time.
• Comfortable working in an international environment, liaising with diverse cultures and personalities across the globe.
• Ability to work in confidence with confidential matters.
• Ability to work under pressured deadlines.

Technical/Functional Skills

• At least intermediate level skills in Word, Excel and Powerpoint. Advanced Outlook.
• Strong IT skills and interest in IT to drive best practice across the EPG organisation.
• Experience of drafting correspondence and responding on behalf of senior management.

Personal Attributes/Interpersonal Skills

• Self-starter and self-motivator.
• Confident in own abilities.
• An energizer, someone who encourages fun in the team.
• Calm and composed in role.
• Ability to create fun within the team whilst remaining professional.
• Proactive.
• Exceptional communication skills - verbal and written
• Extremely well organized, excellent planning and prioritizing ability.
• Ability to make decisions.
• Assertive.
• Able to cope with and manage multiple demands.
• Ability to work under pressured deadlines.
• Ability to deliver what is expected on time.
• Able to respond with appropriate urgency to situations and events that require a quick turnaround.
• Able to make good, timely decisions in relatively complex situations.
• Able to take effective action without having to know the total picture.
• Business/commercially aware.
• Ability to influence across other departments.
• Able to work flexible hours.
• Diplomatic and tactful.
• Willing to learn.
• Team player.
• Flexible.
• Credible at an Executive level.

5 - Administrative Assistant

This Job is eligible for the following work arrangements: Flexiwork

The Rapid Operations is looking for a Business Administrator who has excellent organization and communication skills combined with a great positive attitude, strong initiative and high energy. To succeed in this role you must be able to multi-task and pro-actively anticipate the needs of the team. This position is responsible for providing administrative support for an active business operations team, as well as calendar and travel management for 3 to 4 Senior Directors.

This position offers a variety of primary administrative functions. Responsibilities include, but are not limited to, calendar management, coordinating and scheduling meetings, event planning and coordination, travel arrangements, preparing expense reports, asset/headcount/space tracking, new hire setups, organization chart updates, maintaining group aliases and being an integrated member of the team. This person will work closely with the other Business Administrators within Business Operations, and will develop strong working relationships as part of the admin team.

This position requires initiative, good judgment, ability to maintain confidentiality, setting priorities and handling multiple tasks simultaneously. Candidates must have excellent communication, organizational, and interpersonal skills along with the ability to work independently and professionally at all levels. Candidates must be extremely resourceful and able to deal with ambiguity. They must possess solid problem solving skills, strong attention to detail, be able to work effectively under pressure. They must work successfully in a team environment, build effective working relationships inside and outside the group, and accommodate working styles and perspectives of diverse individuals.

Qualifications:

• 3 - 5 years demonstrated work experience in a fast-pace administrative capacity or related work field.

• Proficiency in Microsoft Office Systems required; proficiency on internal (Finance, HR tools, etc.) preferred.

• Effective written and verbal communications skills required.

• BA/BS degree preferred.

6 - Solution Architect

Unified Communications and Collaboration Solution Architect - Manama

 

Rapid Telecom is scaling its focus in helping Enterprises and volume channels for Managed Services and Next Generation Internet to Small and Medium Business (SMB) and the Consumer market.

• Successfully grow the business by proactively managing pipeline to achieve quota products and services in Consumers and Corporate Accounts. This role will support deployment/enabling customers to realize value and new solutions.

• Improve relationship skills & biz/tech acumen in industry/capabilities/workloads.

If you are passionate about leveraging Telco as new Managed Services Channels, this is a great opportunity to help lead Rapid in enabling the next generation of new Services to reach regional and WW global markets.

The role would be accountable for:

• Target SMBs, Service Providers and customers for key influential Managed Services/Internet 2.0 wins
• Drive Deep partnership message in one-to-one (1:1) account visits and one-to-few (1: few) account briefings.
• Identify prospects in account planning and drive them to road shows for education.
• Engage incubation resources early in sales process when needed.
• Establish opportunity pipeline based on Managed Services Infrastructure profiling and existing opportunities; prioritize and orchestrate with team.
• Leverage opportunities through partners for technical and selling scale.
• Have regular pipeline reviews to prioritize top syndication opportunities with Pilot Applications or Customized or cross solution opportunities.
• Engage, lead, and transfer knowledge to win customer opportunities through Depth partners.
• Support selling efforts and solution design.
• Win the End User & Differentiation experience by developing replicable solution templates.
• Drive CTO/CSO level conversations with Channel Partners to find opportunities.
• Establish account architecture strategy and plans working with account team.

Competencies & qualifications required:

This role requires excellence in understanding how to integrate Managed Services offering with complementary network services and telecommunications service offerings. The role also requires cross group relationship management skills, drive for results, working under ambiguity, working independently, training and presentation skills. The successful candidate will be responsible for driving partner differentiation through new or customized applications development via partners.

Specifically the role requires:

• Strong Communication Skills
• Translates SMB End User Experience into actionable Scope of works with multiple product groups.
• Technical skills to present and design solutions to fit customer needs
• Strong understand of Telco PSTN and Mobile Network Architecture
• Business development experience in Telco Business.
• Experience in Telco industry and SMB segment (since this is where the majority of the opportunity will be)
• Understanding of how to develop partner GTM strategies and ROI models.
• Understanding of how to analyze a market opportunity with partner, identify and address possible architecture approaches and vendors /partners.
• Understanding the Unified Communications and Collaboration solutions supporting the SMB segment

Rapid is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace

Send your CV to careers@rapid-telecom.com